Delivery & Returns

Shipping Information:

Order Processing: Orders typically ship within 72 hours. Once your order has shipped, you'll receive an email with tracking information so you can easily monitor its progress.

Multiple Items: If you order multiple items in a single order, they may ship from different locations depending on product availability. This helps ensure you receive your full order as quickly as possible.

Delivery Times: Delivery times vary depending on your location.

Expedited Shipping: 2 business days

Standard Shipping: 3-5 business days

Shipping Costs: Standard shipping is free for all orders within the USA over $70, excluding Alaska and Hawaii. Please note that free delivery only applies to standard delivery options, express delivery options will always be charged.

Return Policy:

Return Window: We accept returns within 30 days from the date your order is delivered or received.

Eligibility for Return:

The return must be initiated and the item(s) placed in the post within 30 days of the date your order is delivered or received.

The item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

The item(s) must be returned in the original packaging and in ‘as new’ condition. This includes the packaging, instruction manual, product insert, and any other accessories provided with the package.

You must provide a photo of your item(s) prior to shipping so we can assess the condition.

How to Initiate a Return: Please email customercare@prestigeoutback.com and include your Order ID and Return Reason to initiate your return.